Need a hand?
Effective 2026-07-23
hello@333.place — a human answers within a day.
1Common questions
How does 333 pick spots?
It computes what each person can reach in the same minutes and only searches inside the overlap — then ranks by fairness and what your group actually likes. Always exactly three.
Why can't friends see my exact location?
That's the feature. Friends see a neighborhood, not a pin. Exact spots show only when you're at a place your crew saved or heading to a plan.
How do I go ghost?
Your profile → the crew → "Freeze my pin." Silent — nobody is notified.
When does the 3:33 arrive?
Weekly, at 3:33 PM on your group's chosen day. Thursday unless you change it.
How do I remove someone or leave a group?
Group settings → the person → remove; or Group settings → "Leave crew." Leaving keeps the group's shared history; your name stays on past visits unless you delete your account.
How do guests without the app join?
Every plan is a link. Guests RSVP from the browser with just their name — no app, no account.
How do I report a spot or photo?
Every spot and photo has a report action. Reports are triaged within 24 hours.
How do I delete my account?
Settings → Delete account, or email us. Everything that's yours is erased; group visit history shows "someone" where you were. Done within 30 days.
Why does 333 need three people?
Two people can text "wanna grab coffee." Three is where picking a place becomes a group project — that's the problem 333 exists to solve.
2Your data
Export or delete everything: in-app (Settings) or email us from the phone number on your account. Exports arrive within 30 days; deletion completes within 30 days. The details live in privacy.
3Safety
Stalking, harassment, a child's safety, or your location being exposed — email hello@333.place with "SAFETY" in the subject. These reports jump the queue: we answer faster than 24 hours, we'll help you go ghost and block immediately, we purge presence on request, and we have a documented procedure for working with law enforcement.
4Status
Issues right now? Email us — a status page is coming.